Help

Every answer, two clicks away.

We've gathered the questions we get the most often right here. If you don't find what you're looking for, write to us - we reply in under 24 hours, really.

01
Getting started
Discover Kikinous
Is Kikinous really free?
Yes, completely. You can create a list, add as many gifts as you want, share it with your loved ones, and receive their reservations without ever paying a cent. We fund ourselves through transparent partnerships with a few brands, never by charging you.
How long does it take to create my list?
Three minutes, stopwatch in hand. You create your account, give the baby's name (or a nickname) and the due date, and you can start adding gifts from any shop just by pasting a link.
Can I add gifts from other sites?
Absolutely - that's the heart of Kikinous. Paste a product URL (Smallable, Natalys, Maisons du Monde, a small neighborhood shop with a website, your favorite flea market…) and we automatically grab the title, price, and photo. You can also add things without a link, like "a babysitting Sunday" or "a sung lullaby".
What if I have no ideas?
We've put together themed collections (essentials, nursery, awakening, for the parents). Pick what you like, drop the rest, customize. And if you hesitate, write to us: we love helping put a list together.
02
Reservations & gifts
For you and your loved ones
Do my loved ones need to create an account?
No. They open your link, choose a gift, leave their first name and a message. That's it. No password, no pop-up, no marketing afterward.
Is the list private?
It's only accessible via the link you share - it's never indexed by Google. You can also add a password if you want an extra level of discretion.
What happens when baby arrives?
You can send a birth-announcement message to everyone who took part, in one click. A gentle card, a photo if you'd like, and all the thank-yous bundled together. Many parents tell us it's their favorite moment.
03
Privacy & security
Your data is yours
What do you do with my data?
The strict minimum to operate the service. No ads, no reselling, no profiling. You can export your list or delete it permanently from your settings at any time. More details on our Privacy page.
Do my loved ones get marketing emails?
Never. When someone reserves a gift, they only receive the confirmation and, later, your birth-announcement message if you send one. That's it. No other communication.
How do I delete my account?
From Settings → My account → Delete. It's immediate and final. Your data is erased within 30 days, except where legal obligations apply (billing, security).
04
Account & technical
The practical side
I forgot my password.
Good news: there's no password to remember. At each sign-in, we send you a 6-digit code by email. You paste it, you're in.
Can two of us manage the list together?
Yes. From the list settings, you can invite your partner using their email. You manage the list together, in real time.
What devices does Kikinous work on?
All of them: computer, tablet, phone. It's a responsive website - no need to install an app. The list updates in real time across all your devices.
Is Kikinous available in multiple languages?
For now, French and English. Other languages are being considered - if there's one you'd particularly like, let us know.
Still stuck?

We love real questions.

Write to us, we read every message and reply within the day - with a first name, not a ticket number.